Sign inDamning report of NHS failings reveals shocking communication neglect of patients with hearing loss
New research, announced as a revelation of a "national scandal" details how UK patients with deafness and hearing loss are suffering drastic consequences - such as not understanding their cancer diagnosis - as the National Health Service fails on information access, staff awareness and confidence, meeting legal support requirements, and a long list of other impactful shortcomings.
© Kate Boddy
Kate Boddy (with Richard Boddy) - "can you tell your dad he’s got cancer?"
This is not a story of mere failings; the UK's biggest charity for deaf people is accusing the NHS of "systematically discriminating against people who are deaf or have hearing loss".
It is a scathing tone, of a breaking "scandal" that, says the Royal National Institute for Deaf People (RNID), is putting millions of lives at risk. The details being revealed by a new report published on April 24, 2025 by the RNID and SignHealth, reinforce a call for urgent action by the UK Government to "stop lives being put at risk" through any one of a list of woeful communication shortcomings that stretch to breaches of the law.
Survey figures in the report underline the consequences of inaccessible communication for the deaf and people with hearing loss:
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