Phonak launches own e-training platform for customers

The Swiss manufacturer of hearing instruments and wireless communication solutions is aiming to helpits customers refine their understanding of relevant topics related to products, audiological background and counselling techniques.

In addition to supplying background information about the Phonak products and services and hostinggeneral topics related to hearing loss, the platform provides learning modules on general audiologicaltopics. In the future hearing care professionals will be able to take part in training courses on sales negotiations or improve their counselling skills by learning how to involve family members in the journey of people with hearing loss.

All content is communicated via e-learning modules, videos, web seminars and scientific studies. ThePhonak Learning platform offers live sessions featuring specialist presentations and discussion rounds with trainers; platform users can also interact amongst themselves. The platform is already available for customers in Canada, the USA and France. Further countries will follow and learning modules willbe added regularly.

Users can enjoy an array of benefits such as access to the very latest developments in Phonak product technology and generic audiology from the comfort of their offices or home at any time during the day. They can also increase knowledge while broadening their professional network by using theintegrated forum. They will also be kept up to date about the latest additions to the Phonak portfolio.

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